Refund Policy
Last updated: 26 January 2025
How to cancel
You can cancel your subscription at any time from your Account page by clicking "Manage billing" to access the Stripe customer portal.
What happens when you cancel
When you cancel, your subscription remains active until the end of your current billing period. You'll continue to have full access to Pocket Gaffer until then.
After your billing period ends, your account will become inactive but your data will be preserved. You can resubscribe at any time to regain access.
Refund policy
We don't offer pro-rata refunds for unused subscription time. If you cancel mid-cycle, you keep access until the end of that billing period.
Exceptions: If you experience a technical issue that prevents you from using the service and we can't resolve it, we'll consider a refund on a case-by-case basis. Please contact us to discuss.
Free trial
New users on the monthly plan get a 14-day free trial. To avoid being charged, cancel before your trial ends. You can do this from your Account page.
If you forget to cancel and are charged unexpectedly, please contact us within 48 hours and we'll do our best to help.
Unexpected charges
If you've been charged and weren't expecting it, please contact us with your account email and we'll investigate promptly.
Contact us
Questions about cancellation or refunds? Contact us or email hello@pocketgaffer.co.uk.